At Land Chemist, we welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.

HOW TO MAKE A COMPLAINT

If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Page on this website; alternatively, you can write to us at Land Chemist, 272 Stamford Hill, London, N16 6TY. You may also call the Superintendent Pharmacist, Mr Dinesh N. Tailor, on 020 8800 2931.

Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

At Land Chemist, we have a private Consultation Room available for your use.

If you wish to talk in private to the pharmacist on duty or to any of our helpful pharmacy staff, we can arrange this for you.

We understand that it can be embarrassing or difficult to talk to the pharmacy staff in front of other patients in the pharmacy about a personal health issue or medical condition; if you would prefer to discuss anything in the privacy of our Consultation Room, please feel welcome to ask a member of the pharmacy staff.

At Land Chemist, we offer our constant support for people with any disability by:
– Assessing medicine compliance needs of patients with disability.
– Providing reasonable adjustment or support.
– Providing alternative forms of labelling or reminder chart.
– Providing multi-compartment compliance aid when required.

We provide step-free wheelchair access and the staff will gladly help with access into the pharmacy.
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We reserve the right to refuse or provide services to individuals who act in a violent, threatening or aggressive manner.

At Land Chemist, we dispense both NHS and private prescriptions and supply medicines and appliances.

We will give information and advice on how to get the most benefit from your medicines and appliances.

We keep a record of what we supply to our customers so when you bring in a prescription, our records tell us whether you may safely take a medicine with any others you may be taking. We label your medicines to remind you about precautions such as avoiding alcohol and not driving if you feel drowsy.

We keep a comprehensive stock of medicines and use fast and efficient wholesaler services to enable us to fill all prescriptions promptly.

Always keep medicines out of reach of children. Some medicines need to be kept in the fridge and others at room temperature. Our pharmacist is always available to advise you about the storage conditions for the medicines. Please ask in store for more details.

Emergency Hormonal Contraception, commonly known as the “morning-after pill” is available in our pharmacy, either with or without a prescription.

The emergency contraceptive pill is most effective if it is taken as soon as possible after you have had unprotected intercourse, but can be taken up to 72 hours afterwards; however, the sooner the better.

If you need emergency hormonal contraceptive advice you can speak with our Pharmacist, either in person or informally by phone. After a more formal but discreet and private consultation with our Pharmacist in our Consultation Room, if it is considered appropriate and safe, we can provide you with this form of contraception.

We will never ask you about the circumstances which have led to you seeking contraception advice but we will need to ask you some general medical questions to make sure emergency hormonal contraception is suitable for you to take.

Emergency hormonal contraception is extremely safe with no serious side effects and if it was to fail, and you become pregnant, it has not been shown to affect the pregnancy or harm the developing baby in any way.

The is a private service , please call for prices.

We may be able to help if you need a prescription medicine in a genuine emergency when it is impossible to get to your doctor.

Charges may apply as this service cannot be offered under the NHS.

If you have erectile dysfunction (ED), treatment will depend on what’s causing it. If your erectile dysfunction is caused by an underlying health condition, such as heart disease or diabetes, that condition may need to be treated first. In some cases, treating the underlying cause may also resolve the problem.
If you are taking medication that can cause erectile dysfunction, there may be an alternative. It is important never to stop taking a prescribed medication unless you are advised to do so by your GP or another qualified healthcare professional responsible for your care.

Don’t let erectile dysfunction (ED) spoil your sex life

At Land Chemist, a one-to-one private consultation with our pharmacist makes it easy to get the treatment you need; simply fill out a medical questionnaire with our pharmacist to help assess your case and, if appropriate, you will be issued a suitable treatment.

The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.

We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.

We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Come in and help yourself from our display of free healthcare leaflets covering many of the topics we get asked about. Look out for new ones each month.

Our pharmacist on duty is always glad to give advice about avoiding sunburn, tummy upsets, malaria and the other holiday risks and to recommend remedies for many holiday ailments. You will also find everyday holiday items on our shelves.

All medicines are dispensed in child-resistant containers unless you request us not to.

Please remember to keep all medicines out of reach and sight of children.

Our pharmacist on duty can advise you on safe storage of medicines.

Medicines Optimisation is a priority for the NHS and community pharmacists are recognised as being well placed to help improve patient outcomes in this area.

Ask Your Pharmacist is a campaign led by the National Pharmacy Association (NPA), which aims to raise awareness of the support, advice and services available to people at their local community pharmacy.

Making the most of your medicines

Most of us will take medicines at some point in our lives. For some of us, this may be for a short period (days, months or a few years); for others, medicines may be needed for the rest of our lives. Medicines can be used to stop us getting ill, help us stay healthy, control our conditions or cure an illness. But using them sometimes isn’t easy.

You need to:
– Take them at the right times and in the right way
– Look out for side effects or for signs that you aren’t getting any better (or getting worse)
– If you need medicines regularly make sure you always have enough of your medicines.

This can take time and commitment especially if you are taking many different medicines. Understanding what your medicines are for, how they work, when and how to take them and why they should be taken as prescribed can help to make sure you get the best results from medicines.

Here are some things that you can do to make the most of your medicines.

What can you do?

When you or someone you care for is prescribed a medicine here are some questions that you might want to ask your doctor, pharmacist, nurse or other health professional.

It may help to print these questions and take them with you next time you see your health professional. (Click here to Download and Print the Questions)

Questions to ask about your medicines:

1- What am I taking this medicine for?
2- Does this new prescription mean I should stop taking any other medicines?
3- How and when should I take my medicine?
4- How long should I take my medicine for?
5- When will it start working? How can I tell if it’s working?
6- Are there any foods, drinks, or other medicines to avoid while I’m taking this medicine?
7- What are the potential side-effects? What should I do if I think I have a side-effect?
8- What should I do if I miss a dose?
9- How do I get more of this medicine if it runs out?
10- Who should I talk to if I want any further help when taking this medicine?

If you have any questions speak to your health professional. Especially if:

– you are thinking about stopping a medicine, or are not taking a medicine you have been prescribed
– for any reason, you are finding it difficult to take a medicine as it was prescribed
– you are worried or concerned about side effects that you may be experiencing

It may also help to find out more about the condition that you have and if there is anything that you can do to help stay well.

“I have an alarm on my phone which reminds me to take my medicines and quite often I just ignore it. The text message, which comes through a little later, is the one I find more helpful because it sits on my phone and every time I look at my phone I remember that I haven’t taken my meds.” (By a patient with HIV)

What can you expect?

Your doctor, pharmacist, nurse or another health professional should work in partnership with you and:

– Help you to understand your medicines (what they do, how to use them) so that you can make decisions about your treatment. This may mean choosing a different medicine or treatment if it suits you better.
– Discuss with you your experiences of taking or not taking medicines, your views about what medicines mean to you and how medicines affect your daily life.
– Look for ways for you to get, take or use your medicines that fit in with your daily life.
– If you have any problems with your medicines help you to find solutions that you find acceptable.
– Jointly agree with you the desired outcomes from treatment, when a review of your condition will take place and if any monitoring is needed before and during treatment.

“I have a tremor caused by one of my medicines. To help control this, I was prescribed another medicine three times a day. I found it was very difficult to take the dose in the middle of the day. The combination of my work schedule and finding a suitable place to take the tablet meant that I often missed the dose. I struggled with this for years until finally I was prescribed the tablet as a slow-release version that I now take once in the morning.” (By a patient with bipolar disorder)

Where can you go to find more support or information?

– NHS Website has patient information about a range of illnesses and conditions as well as help for people wanting to stay healthy
– Local community pharmacists are always available on your high street. Pharmacists provide free expert advice about medicines and information about a wide variety of health issues. (Come to us at Land Chemist and we will be more than happy to help)
– Patient Groups may have help-lines, resources and local groups that can support you.
– If you have any queries about medicines and are unable to talk directly to a healthcare professional, you can dial the NHS 111 number for advice.
– Every medicine should come with an information leaflet. It often contains a lot of information but may answer specific questions that you have. If you have a question about a specific medicine, the pharmaceutical company may have an information service that you can contact.
– The Royal Pharmaceutical Society has a website for members of the public with resources that can help you make the most of your medicines
– The National Institute for Health and Clinical Excellence (NICE) has information to enable and support you to make decisions about your prescribed medicines.
– The NHS Constitution describes your rights and your responsibilities when using the National Health Service.

We stock a wide range of over-the-counter medicines, vitamins and mineral supplements. If we do not stock the item you require, we can order it for you.

Many of our staff have worked in the Pharmacy for many years and therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines to treatments for minor aliments that were, until recently, only available from your local doctor’s surgery.

You may order directly from this website or visit us at Land Chemist for face-to-face advice on your healthcare needs and products.

Land Chemist is pleased to offer patients a free Medicines Use Review (MURs) or Medi-Check.

This service involves a confidential discussion about your medicines with the pharmacist and aims to help you get the most out of your medicines. During the consultation, you will have the opportunity to find out more about your medication and discuss any issues or problems. This service is conducted in our private consultation room.

Please note that this review differs from the one done by the GP; the GP will assess and change medicines whereas the pharmacist will discuss the best way of taking them.

Please contact us for more information about this free NHS service – please ask for the pharmacist on duty.

The New Medicine Service (NMS) is a free NHS service available at Land Chemist that can help you to get the most out of your newly prescribed medicine.

Its aim is to provide you with the support you need to understand your condition and to explain how taking your new medicine can help you manage your symptoms.

When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.

Our pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines. Our pharmacist will give you details and offer this free NHS service if this is available to you.

Who is the service for?

This service is for customers prescribed with new medicines, who may find it difficult to understand when and how to take them properly. This includes those taking medicines for:

– Asthma
– Lung conditions, such as COPD, chronic bronchitis and emphysema
– Type 2 Diabetes
– High blood pressure
– Conditions where you take a medicine to control the way your blood clots (anticoagulants or antiplatelet medication)

We provide NHS Services on behalf of NHS London Area Team with Headquarters at the following address:

1st Floor, Skipton House, 80 London Road, London, SE1 6LH

Contact Details:
Tel: 0300 3112233
Web: www.england.nhs.uk/london/

We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you; this helps us check for possible problems such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act, the General Data Protection Regulation (GDPR) and the NHS code on confidentiality.

If you want to discuss the records we keep, please ask to speak to the pharmacist.

We can dispense NHS repeat prescriptions issued by your doctor. Ask us for more information about this service.

Electronic Transmission of Prescriptions (ETP)

The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from. There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.

We are asking our customers to sign a Nomination Form that will allow Land Chemist to obtain their Electronic Prescriptions from their surgery, in accordance with the NHS Electronic Prescription Service.

Land Chemist offers free prescription collection from local surgeries.

All you need to do is Nominate Land Chemist as authorised to collect your prescriptions from your surgery on your behalf.

It is dangerous and unwise to keep hold of unwanted medicines at home.

Please return all unused and unwanted medicines to us at Land Chemist; we can dispose of them safely for you.

We accept and dispose of unwanted medicines from patients and carers.